ATLATX

Resolution: ATX Support was patient in helping us and after several attempts to reinstall the software we were able to get everything back and working. Although it did not impact us in this instance during the reinstall, Support noticed that the function which allows the application to "restore" a return was not working properly. In summary, our software was not fully/properly installing. So even though it said installation was "complete" there was still an issue. (Support recognized the issue as it checked the installation but I don't think the average user would have figured it out). Contacting Support was definitely the right call.

thanks. I took both of your advice and am on the phone with Support right now. If there is any kind of "fix" which is easy to check or follow I will post.

Yesterday, ATX 2011 was working fine. This morning the ATX 2011 software reflected a "database error" when attempting to start the program and indicating that it was "optimizing the database". The applicaiton would not open. After several restarts with the same error, we attempted to reinstall the software. After reinstalling, the program opened normally but all the returns were missing. We have two full backups (one offsite via a third party and a second onsite using an external drive. Both back up nightly.) What are the steps to get the returns to show up in the system? I had assumed I could copy the entire "database" folder from one of the backups to overwrite the "database" folder which exists post reinstall but wanted to see if anyone knew a different solution (or had insight on what created the issue to start with)?