Well, Kerry, I had leftovers for dinner last night. I drive a 2001 Villager. My house is 50 years old in a subdivision with starter homes. And I make less than $50,000 a year as a sole practioner with an MBA in Taxation in a home office in my living room. I did not complain about $20 a month and told Troy that I was going to let others know of the offer which, in business, is only fair, in my opinion.
Troy was the representative of a company that did wrong by many of us then tried to rectify the situation in part when they didn't have to. I honestly and genuinely appreciated that and told him so. It did seem a bit arbitrary to not offer the same or similar discount to those who did not go through TRX but it was a business decision on the part of CCH just as our purchasing decisions were our own. Those who did not benefit, in my opinion, could complain but simply lost out. It was wrong, in my opinion, to 'take it out on Troy' but $200-$400 IS a significant expense for many of us.
And, yes, I do know what it is like to take complaints from people to make 5 times what I do over $200-$400 on a bill for tax preparation and then lose that client because they want to pay less for what they get.
We all should be acting in a business like manner, true. But please don't paint all of us practitioners with the same broad brush. Not all tax preparers make hundreds of thousands of dollars, drive expensive cars and live in McMansions. Many of us also have to watch our $20 per month expenses. After all, that is $20 per month that we do not have to pay personal expenses.