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Everything posted by Crank
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Has anyone been able to complete and e-file a simple return?
Crank replied to the boss's topic in OLTPRO / OneDesk
Well, Im glad that simple federal returns have been filed but the states are an issue. Without a state efiled I wouldnt consider the return filed. -
They ask for your EFIN when you purchase howver I dontknow if its just for billing, but I assumed it had to do with efiling.
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Well, as for all bugs fixed: -W2S still cause program to hang for about 15 seconds before switching. -Still get an errorr on the 1st W2 EIN. -8863 continues to open worksheets for unused dependents 02 thru 05 - Still no working states or 1120S Draw your own conclusions.
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I was an ATX customer from about the 1996 through 2009 tax years.
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Has anyone been able to complete and e-file a simple return?
Crank replied to the boss's topic in OLTPRO / OneDesk
The silence speaks volumes. -
Well that's interesting since I discussed being a longtime ATX customer with the Main Street rep when discussing the functionality of the software and he diddnt have an issue.
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Its out if anyone is interested. Notes say: -All bugs fixed.
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Just wondering if anyone has attempted to disput TRX purchase on their credit card.
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(The following was posted today in another thread by Mike Dubin. I thought it could use its own thread so people could see it.) Mainstreet Tax Solutions is making a special offer to those that have been with TRX and as such they are selling the full version of Taxwise, not including all of the bells and whistles for $350. I spoke with Tony Cooper VP 877-220-0193.
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TRX Software Refund - NOT - How many jumped Ship?
Crank replied to ed_accountant's topic in OLTPRO / OneDesk
Thanks Mike, I just got off the phone with them and they are indeed doing the $350 deal for TRX users. The complete tax software 1040, businesses, tax guide online. Told me its the same that Taxwise is offering. Good deal. Im in. BTW Taxwise's best offer was $599 for the 1040 and $35/business return -
Doug, Tthe date of promised functionality has arrived and there are still basic issues to be addressed on the 1040 side not to mention the states and business forms. I agree, I believe you need to communicate what is/isnt happening on this forum. I realize that you apparently stopped posting to focus on the software but now that the critical time has arrived I believe its time to start addressing the issues again.
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How long are you giving TRX to fix or jump ship?
Crank replied to beckster's topic in OLTPRO / OneDesk
Roberts, I must have missed the state updates. My main state, Pa, has been available for a while but its not ready. 2011 forms, incomplete links, errant error messages but I was hoping for an update soon. Im really giving this software a chance and thought the 4.0.0.15 update was close to a functional 1040 but then ver 16-18 took away that brief feeling of hope, as they broke other items in the process. I only have a handfull of 1120S's so I was willing to wait a bit but they too are very rough and there hasnt been much communication concerning them., adding to the frustration. Maybe its just the days frustrations bringing out more software concerns but at this late date it's not very promising and I may have to look elsewhere -
How long are you giving TRX to fix or jump ship?
Crank replied to beckster's topic in OLTPRO / OneDesk
Thanks Bekster. Tomorrow was the drop deap date I set .... or maybe it was today. I need to sleep on this. Its been a long frustrating day and this software is only compounding the frustration -
W2s other than the first are not holding their information upon closing the return. Also I have a w2 that remains red but only has two overridden field. Im getting really tired of this!
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Switching between multiple W2 still causes program to freeze for about 20 seconds then switches. Watch the timer in the lower right corner it stops when you click on another W2. W2s other than the first W2 lost all data upon upgrade to ver 4.0.0.18 Form 8863 continues to add data sheets for students 02 through 05 even though only sheet 01 is applicable. Deleting the additional forms (whioch are red) causes them to be added back on a recalc. Various form (W2 & 8863) turn red after a recalc. Previously they had been blue. W2 states to input required info for EIN even after entered and remains red.
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TRX Software Refund - NOT - How many jumped Ship?
Crank replied to ed_accountant's topic in OLTPRO / OneDesk
Mike how did you get the $350 price? What did you get for that price? -
The W2s are still taking a while to open when you click on them. About 30 seconds. On a multiple W2 return I now get six "required" red errors on the W2 EIN input field. Yes, six identical errors pointing to the same field. Deleted and reinput the W2 info and the error remains. Also, in update 4.0.0.15 it stated: Password is no longer saved to input screen, user must now enter it. The Admin password remains and I still do not have to enter it.
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I spoke too soon, I have only 1 return with multiple w2s and when I checked it earlier I swear both were there. Now the 2nd w2 is blank and I notice the program take a long time (.5 min, long in computer time) to switch between W2s. Earlier I attributed this to sluggishness from 14+ hours of opening and closing many programs/ multiple downloads/other programs running/ MANY webpages/browsers/webinars/video/audio files open as its not uncommon for me to overload things. I have a very fast machine and I use it very hard so rebooting/cache cleaning is done a few times a day and I had not done that all day. However after a reboot/cache cleaning It is clearly the software causing the delay. I have not however received the version rollback as both of you have.
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I had the EIC form icon on a test return remain red and it didnt give me any errors when running the check feature. I went through the EIC worksheet and checked some nonred fields/boxes and the red form icon turned blue after a recalc. It appeared to be calculating correctly for me. This is after updating to the latest release 4.0.0.16 Ive found that a new version release will open up new fields on forms of returns in process that require your attention however they may not show up as a required field (red) or give a corresponding autocheck error.
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I checked about 4 returns and a test return and dont see an issue with w2 or anything else for that matter. The software is actually saying to go back to the previous release. When does it say this?
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This appears to have been corrected with update 4.0.0.16
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Autobackup setting retainted after update 4.0.0.16
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Highlights for update 4.0.0.16 Line 5 of Schedule will now allow selection of income tax, general sales tax or optional sales tax. Line 12 of Schedule A now allows calculation of points by using line 12a,b,c. Fixed bug on client information sheet pertaining to dependent type. Corrected bug message on AEC regarding W2 EIN missing. Fixed bug on rename function. Corrected bug message on AEC regarding line 73 of form 1040. Fixed bug on form 8949. Corrected issue which prevented line 1 of schedule A from showing Medicare from SS worksheet. Corrected several issues on the Medical Worksheet regarding medical mileage. Corrected miswording on Schedule C Minister Section. Fixed bug allowing CTC and EIC from being allowed incorrectly. Corrected bug on form 2441 line 2. Corrected issue which caused line 34 of Form 1040 not to calculate correctly on line 37 and show amount on the print preview. Apartment number now appears on print preview. Fixed bug with Schedule E page 2 on print preview. Removed instructions from several forms on print preview and form peek. Fixed bug on CIS with TP birthdates before 1930. Fixed bug on form 1099R regarding foreign address. Corrected issue which caused Dependent last name to revert back to TP last name when recalculating the return. Fixed bugs with Upload/Download function. Removed watermark on print forms and added AEC message regarding delayed forms. You may now search your returns and single them out by the first letter of Last/First name. Corrected issues which caused the custom letter to override the return when printing selected forms. Corrected issue which caused depreciation method to be required when using form 4562 to enter standard mileage for a vehicle. Corrected issue which caused EIC to be denied to dependents 24 and under and full time students. Note: Please use the recalculate button to refresh return after update is complete � The button is located on the lower right corner of your screen colored green
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Thanks for your efforts Terry.
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Got an email from Andy @TRX and he was able to duplicate this issue and said he will research it and get back to me.